FAQs

How heavy are the earrings?

Polymer clay is extremely lightweight! The heaviest pair of our earrings weighs less than .2 ounces (about the weight of one US nickel).

Can I wear my jewelry in the shower?

Although polymer clay itself is water resistant, to extend the life of your jewelry you should avoid wearing your earrings in the shower or bath, in a pool, ocean, or lake, or around water-based chemicals. The majority of our metals are resistant to tarnishing, however sterling silver will tarnish if exposed to too much water or moisture.

How can I clean my jewelry?

Your polymer clay jewelry is lightweight, flexible, and perfect for everyday wear. However please take care when handling it as you would any other delicate item and follow these tips to extend the life of your jewelry. To clean your items, dip a Q-tip in rubbing alcohol and gently wipe it over make-up, dirt, or lint to remove. Store items in a dry location away from moisture and humidity. Although polymer clay is flexible, refrain from excessively bending your pieces. If tarnishing occurs on sterling silver necklace chains, gently wipe with a polishing cloth or soap and water. All other metals require only a quick wipe with a soft cloth.

I have sensitive ears. Are your earrings ok for me?

Yes! Nickel is the most common metal allergy, and all of our metal components (posts, hoops, ear wires, push backs, jump rings, and necklace chains) are completely nickel-free. If you are looking for a specific metal such as titanium, argentium silver, 14K gold-filled, or sterling silver, please read the "materials" section of each listing to see which metal is used for that specific earring. You can read more about the materials we use here.

I found an item that I want but it is sold out! What should I do?

If you are looking for an item but you see that it says sold out, please make a note of the item name and color and e-mail us at olimclayco@gmail.com. Most of the time we will be able to restock the item for you! The majority of our designs are made-to-order, which means they are made here in our studio especially for you once you place an order. Occasionally our jewelry is made in small batches, which means we will not be able to produce more of that same item. We suggest following Olim Clay Co. on Instagram or Facebook, or subscribing to the newsletter, to make sure you do not miss any new releases!

Where will you ship?

Currently all Olim Clay Co. products can be shipped to the United States and Canada. If you are located elsewhere but interested in purchasing, please send an e-mail to olimclayco@gmail.com and we will look into it! If you are unsure whether prices are displayed in the correct currency for your location, scroll down to the bottom of the homepage and select the currency you'd like to display (currently valid for USD and CAD).

How long does it take to ship?

You can find our shipping policy here.

What if I wish to exchange or return an item?

You can find our refund policy here.

How is my order packaged?

You can read all about our eco-friendly shipping materials here.

Will you provide gift wrap?

Yes! You can select to add gift wrapping to any purchase at checkout. Items will be wrapped in recyclable kraft paper with a hand-stamped tree ring pattern, and tied with a green raffia ribbon bow. If you'd like a handwritten note to be sent with your gift, please include the exact message in the gift message box at checkout.

How can I find out more about Olim Clay Co?

Check out our About Us page, then follow us on Instagram at @olimclayco! We love sharing process videos, behind the scenes looks, sneak peeks at new items, and of course hosting giveaways to thank you for all your support. You can find us on Facebook and Pinterest too!