How heavy are the earrings?
Can I wear my jewelry in the shower?
How can I clean my jewelry?
Your polymer clay jewelry is lightweight, flexible, and perfect for everyday wear. However please take care when handling it as you would any other delicate item and follow these tips to extend the life of your jewelry. To clean your items, dip a Q-tip in rubbing alcohol and gently wipe it over make-up, dirt, or lint to remove. Store items in a dry location away from moisture and humidity. Although polymer clay is flexible, refrain from excessively bending your pieces. If tarnishing occurs on sterling silver necklace chains, gently wipe with a polishing cloth or soap and water. All other metals require only a quick wipe with a soft cloth.
I have sensitive ears. Are your earrings ok for me?
I found an item that I want but it is sold out! What should I do?
Since our jewelry and other products are made in small batches, it is often possible that an item will sell out and we will not be able to produce more of the same item. We suggest following Olim Clay Co. on Instagram or Facebook, or subscribing to the newsletter, to make sure you do not miss any new releases! The exception to this is the core collection, which contains items that are intended to be kept in stock. If you are looking for an item in the core collection that says sold out, please make a note of the item name and color you are interested in and e-mail us at email@example.com.
Where will you ship?
How long does it take to ship?
You can find our shipping policy here.
What if I wish to exchange or return an item?
You can find our refund policy here.
How is my order packaged?
You can read all about our eco-friendly shipping materials here.
Will you provide gift wrap?
Yes! You can select to add gift wrapping to any purchase at checkout. Items will be wrapped in nature-themed recyclable kraft paper and tied with a leaf ribbon. If you'd like a handwritten note to be sent with your gift, please include the exact message in the gift message box at checkout.
How can I find out more about Olim Clay Co?
Check out our About Us page, then follow us on Instagram at @olimclayco! We love sharing process videos, behind the scenes looks, sneak peeks at new items, and of course hosting giveaways to thank you for all your support. You can find us on Facebook and Pinterest too!